Smart e-Commerce: e Business Information

Indian social media grew by leaps and bounds in 2011. Indians witnessed the true power of social over the course of the year – whether it was bolstering the IAC movement in India or MTV India being awarded the best social media TV program by Mashable. It has been a year of amazing social media campaigns but also a year of great fiascos. I feel social media momentum will only grow more in a country where 70 percent of the population accesses the Internet through mobile. There will be even bigger success stories in 2012, but what will they be? I have listed some trends that I believe will shape the social media business in India over the next 12 months.

Mobile goes social: It is a known fact that most Indians browse the Internet via mobile, and 2012 will see even more fondness to pocket devices. A large percentage of Indians are spending time on social networks using their mobiles, with the biggest chunk comes from non-metros. Expect mobile to add some extra zing to the Indian social media market in 2012. $100 mobiles powered with Android have already made it possible for Indians to browse the Internet quite cheaply. Are we going to witness brands now focusing more on mobile apps rather than web apps? This was a thought also expressed by Preetham Venkky in a recent chat.

B2B and corporate gear up: The B2B arena will gear up, and we will see not only professional networks opening up but also see large enterprises will walk the extra mile to embrace Enterprise 2.0. I have always felt that LinkedIn has been inside a shell, as its more of a corporate network. But this year, I think it will be more social and allow its API to be used by more developers. This would be great news for the Indian market considering how many people use Linkedin here. We are already seeing companies such as Standard Chartered opting for Enterprise 2.0 with the help of Kreeo. I think in 2012, we will see more companies being social, dropping their logos, and providing a platform for employees, stakeholders, and customers to engage.

Social commerce: New e-commerce sites are popping up all over the place in India, and they’re being funded pretty quickly too. Some pundits assert that it is a bubble but for the time being, there is money in that bubble. We have also seen the growing fondness towards Facebook, so a gradual evolution of e-commerce to social commerce seems like a logical next step. We have already seen lot of e-commerce brands such as Fashion and You, Flipkart, Fetise, and MyGrahak, doing an amazing job on social media. However brands will also have to understand that social commerce means far more than creating a Facebook fan page. They will have to provide fans with a positive experience, keeping the social aspect in focus, evolving from just liking and commenting on products.

Blogs and brands: Brands have kept their distance from blogs in the past, but 2011 saw some brands testing the waters more. Red Bull started a blogger hunt contest for F1, and we also saw the Snexy.in campaign that used blogs very effectively. IndiBlogger, India’s biggest blog network, made sure that it kept running contests all year round. Brands such as Tata, Dove, KFC, Samsung, and HP also tried creating a relationship with bloggers via contests. I have always believed that bloggers can be your best brand evangelists. Blogging is far from dead, and it will evolve further in 2012.

Forums will be back: I think social media is cluttered right now, and the content overload often detracts from the experience. Could it be that 2012 will see a resurgence of forums. We recently saw Pluggd.in launching its forum for the startup and entrepreneur community. I have engaged a couple of times and found some very interesting discussions. Forums have like-minded people and are moderated; they have more focused discussions and less spam. I hope PO is planning one too!

Video consumption increases: In 2011 we saw the launch of both BoxOffice and then Movieplex, from Internet giant’s Google and Yahoo respectively. After the Kolaveri di [2] snowball I am sure every artist and Bollywood personality would want to make his or her video viral. India is a market that is not going to be behind in 2012 even though we have infrastructure problems in the country, so expect video to be the next big thing.

The idiot box goes social: Television channels connecting to fans via social media is a common trend, but 2011 saw television serials being telecasted on social media. In December, we saw the rebirth of the movie review show Chicks on Flicks, aired on Facebook. Sony PIX had stopped airing it on TV, and from now on it will show movie reviews on the day of the release. I believe this will be followed by others in 2012.

Social media outsourcing: Last time when I spoke to Adhvith Dhuddu, he predicted that 2012 would see lot of social media outsourcing work coming to India. I think many bigger brands will opt for social media outsourcing as this will also allow them to scale. But how exactly can social media work be outsourced? Certainly there is some risk in some areas, but at the same time there are many mundane tasks that can be outsourced.

ORM becomes important: With more and more brands opting for social, brands will need to be more careful about their online reputation. 2011 saw Vodafone Dhaval Valia fail in this area. Having witnessed such catastrophes, other companies will be trying to avoid these kinds of mistakes in 2012.

SMEs become more social: I have always believed that social media can be a game changer for SMEs. In 2011 we saw some amazing social media work from Faasos, Shopo and more which may become case studies for their competitors. SME’s will be more open and innovative on social media over the coming year.

Source: www.penn-olson.com