Tips for cart abandonment emails
Cart abandonment is a loss of opportunity and loss of sales for e-commerce businesses. What do you do for abandoned carts? You must, if you are not doing anything. Send me my commission for the added sales you will get, if you start acting on the abandoned carts.
Here are few tips and observations;
- Send email to the cart abandoners.
- Send a series of three or more shopping cart abandonment messages, and see upwards of 60% of recovered revenue coming from the second and third mails.
- Content of the emails;
- Personalize – Include name of the buyer
- Product – show the products in the abandoned cart. Include price of these products.
- Including recommended products in shopping cart abandonment messages will help increase sales and AOV (Average Order Value)
- A call to action – all the mails must have a visible call to action. e.g. 'buy now' 'checkout now and get 5% off', 'take your cart home'
- Right frequency of emails;
- Sending the first message one hour after abandonment has the highest conversion rates, but waiting three to six hours results in higher average order value.
- The second message should be sent within 24 hours of abandonment.
- and the third one should be sent within 72 hours of abandonment.
- Sending the first message one hour after abandonment has the highest conversion rates, but waiting three to six hours results in higher average order value.
- Show urgency;
- inform that the product is running out, that products in cart will be deleted within so many hours, that the offer will expire soon.
- Don't offer any discounts in the first message.
- Offer incremental discounts in the following mails. Remember, these are time bound discounts.
- Last message to inform that the cart will be deleted within such time if no action is taken.
Do write back on to inform me the % increase in sales you got after following these practices. Happy emailing!!
E-commerce: The New Gold Rush
E-commerce is suddenly the in-thing and everyone wants to be a part of it, one way or the other. While the established players are talking about growing at more than 100% year on year for the next couple of years, very surprisingly people still in their planning stage are talking about reaching 10% of their total revenue through e-commerce in the first year of operations. In the e-commerce industry as a whole, Sales are increasing rapidly; new players are mushrooming daily and funding companies are pouring money as if there is no other industry with potential!
Let us have a look at some of the recent investments by Global Venture Funds in Indian e-commerce ventures
Online Apparel retailers – Myntra.com, Zovi.com, Exclusively.In, Yebhi.com (primarily shoes)
Deals and Group discounting – Snapdeal, Deals and you, Fashion & You.
Books to Electronics: Flipkart, Indiaplaza, Letsbuy, BuyThePrice
Baby and Maternity wear: Babyoye.com, Firstcry.com
Closed group exclusive discounting: Fashion & You. 99labels
Some Acquisitions: Chaupaati Bazaar by Future Group, SoSasta by Groupon, PicSquare by Infibeam
Newspapers, blogs and other media forms are talking endlessly about e-commerce being the next big thing. We have humungous numbers being spelt out daily, projecting the industry to grow @70% Y-o-Y to reach $ 10 Billion this financial year. The growth and revenue targets might really sound a tall order to the cynics, but let us compare the figures with some other regions of the world.
USA: $ 210 Billion (Amazon reached $32 Billion)
Western Europe: $120 Billion
Japan: No clear figure but clearly more than $ 100 Billion
China: $ 80 Billion (Taobao.com did $61 Billion and did $150 Million in a single promotional day)
Compared to these numbers, the $ 10 Billion suddenly looks very small. Especially considering that the size of internet users in India has crossed 100 Million, we are only talking about $100 per person in a year. This is less than the online payment it’d generate if it is assumed that half the internet users have broadband connection and they pay their monthly rental online. Or, everyone buys one electronic item a year. Or, only 10% buy their grocery online. Or, only 1% buy their grocery, apparel, tickets, electronics online. Now this number suddenly is dwarfed by the possibilities that the remaining 99% of the market presents.
So, it is very safe to assume that the next gold rush is in Indian E-commerce market. The earlier you jump onto it, the better prospects you have of making a fortune!
About Smart e-Commerce
Smart e-Commerce is the Blog from Embitel which will provides the latest trends, information, Trends and strategies about e-Retail Solutions, e-Commerce, Social Media Optimization, Blog Marketing, Online Seminars, Search Engine Optimization, Google Rankings and e-Marketing Solutions in India, Germany, UK, Nordic, Australia, Norway, Sweden, Denmark and Finland.
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